If your vehicle is totaled or stolen, contact your account manager immediately — before anything else — and then file a claim with your insurance provider. Your GAP waiver, included with your lease, is built specifically to cover the difference if your insurance payout doesn’t fully cover what’s left on your agreement.
First, make sure everyone is safe. Second, contact your Solutions Auto Group account manager to let them know what happened — this starts the process on our end and lets us guide you through it. Third, file your claim with your insurance company. Doing these roughly in this order keeps things moving smoothly instead of leaving you to figure it out alone.
Insurance typically pays out based on your vehicle’s actual cash value, which may be less than what’s left on your lease. That’s exactly the gap your included GAP waiver is designed to help with. Once your insurance claim is settled, your account manager can walk you through how the GAP waiver applies to your specific balance.
Losing a vehicle unexpectedly is stressful for any driver across Stephens County, including Marlow, Comanche, Velma, and Cyril. Our Duncan team’s job in that moment is to make the next steps clear, fast.
After making sure you’re safe and reporting it to the appropriate authorities, contact your account manager right away, then file your insurance claim.
Your GAP waiver is designed to cover the difference between your insurance payout and what’s left on your lease, but ask your account manager to review the specifics of your situation.
Your account manager can tell you exactly what documentation is needed on the SAG side while your insurance claim is in progress.
Dealing with a total loss or theft? Contact your Duncan account manager first — we’ll help you through every step from there.
